Frequently Asked Questions
Everything you need to know about your JOCKMAIL order.
How do I determine the right size for my JOCKMAIL underwear?
We recommend checking our detailed Size Guide available on each product page. Our items are designed for a snug fit, so if you are between sizes, we suggest ordering one size up for maximum comfort.
What is the expected shipping time for my order?
Orders are typically processed within 1-2 business days. Standard international shipping usually takes 7-15 business days, depending on your location and local customs processing.
What is your return policy for intimate apparel?
For hygiene reasons, we can only accept returns on underwear that is unworn, unwashed, and still in its original packaging with all tags attached. Please contact our support team within 30 days of delivery to initiate a return.
Are JOCKMAIL products machine washable?
Yes, our products are machine washable. To preserve the elasticity and color of the fabric, we recommend washing in cold water on a gentle cycle and air drying or using a low heat setting in the dryer.
Do you offer discreet packaging?
Absolutely. All JOCKMAIL orders are shipped in plain, unmarked mailers or boxes to ensure your privacy and discretion during delivery.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods depending on your shipping destination.